Refund Policy - Ai Generated Images

Clear information about when and how you can get a refund for premium AI-generated images

Last updated: 7/9/2025

Quick Summary

We offer refunds in specific situations, mainly if you haven't downloaded any premium images or if there's a payment issue. Once you download images, refunds are generally not available.

When You CAN Get a Refund

✅ You Haven't Downloaded Any Premium Images

If you purchased premium access or credits but haven't downloaded any Imagen 3 generated images yet, you can get a full refund.

Time limit: Request within 24 hours of payment

✅ Payment Processing Problems

If your payment got stuck, was charged multiple times, or there was a technical error during payment processing.

  • • Duplicate charges from payment gateway errors
  • • Payment deducted but no access granted
  • • Payment stuck in "pending" status for over 24 hours

✅ Platform Technical Problems

If our platform was down or had major technical issues that prevented you from using your purchase.

  • • Server outages lasting more than 4 hours
  • • Download system not working for your paid content

✅ Unauthorized or Accidental Purchases

If someone used your account without permission or you accidentally made a purchase.

Note: Must be reported within 48 hours and verified through our security process

✅ Purchased Service Not Delivered

If you paid for premium features but they weren't activated or are not working properly.

  • • Premium account upgrade not applied
  • • Credits purchased but not added to account
  • • Subscription active but premium features not accessible

When You CANNOT Get a Refund

After Downloading Images: Once you've downloaded any premium Imagen 3 generated images, the digital product has been delivered and used
Quality Dissatisfaction: If you don't like the quality or style of downloaded images (this is subjective)
Change of Mind: Simply deciding you don't need the images anymore after downloading
Copyright Concerns: If you discover potential copyright issues after download (this is your responsibility to check)
Expired Credits: If you didn't use your credits before they expired (if applicable)

How to Request a Refund

Step-by-Step Process:

  1. 1Contact our support team within the time limits mentioned above
  2. 2Provide your order/transaction ID and email address
  3. 3Explain why you're requesting a refund (be specific)
  4. 4Wait for our team to review (usually 1-3 business days)
  5. 5If approved, refund will be processed to your original payment method

Refund Processing Time

Review Time

1-3 Days

To review your request

Processing Time

2-5 Days

To process approved refunds

Bank Processing

3-10 Days

For money to appear

Note: Total time can be 5-15 business days depending on your bank and payment method

Partial Refunds

In some cases, we may offer partial refunds:

  • • If you used only a small portion of purchased credits due to technical issues
  • • If you experienced service disruption during part of your subscription period
  • • If there were payment processing fees that cannot be reversed

Partial refund amounts are determined case-by-case based on usage and circumstances.

Need to Request a Refund?

Contact our support team with your refund request. We'll review it fairly and get back to you quickly.

Important: This refund policy applies only to direct purchases made through our platform. For purchases made through third-party app stores or payment platforms, their refund policies may apply.